It happened this week. Someone sent a short, informative email to the staff in their school. Instead of using the email group for their staff though, they used an email group that included a much larger number of people. And so it began.
“Please remove me from this email group.”
“I think I got this email by mistake.”
“If you go to More and click Mute, you can end this string.”
And the memes. So many memes.
It happens. Not often at all, but at least once a year it seems to happen. Some unsuspecting person clicks the wrong email group and we get 24 hours of interesting. If no one hit “reply all”, it would end with that first email. But that is the one thing that never happens. It really is a social experiment of sorts. People react so differently. Most are silent. Some get angry and impatient. And a few get funnier than I could ever hope to be. Clever. Witty. Creative.
This week I decided to just soak it in and look for the life lessons…happens when you commit to blogging every week. So what did I take away from the experience?
1- Know Your Technology – Do your best to avoid using the wrong email group. Do your best to check that you are replying just to the person who sent the email and not to the whole group. Learn the tricks to mute a conversation when something like this happens.
2- Show Grace- No one intentionally emails a message to the wrong group. Accidents happen. (At least they seem to happen to me with some frequency.) Simply hitting delete is likely the most gracious response. Likely the person who sent it already feels terrible.
3- Laugh- I think what I most appreciated this week was the humor. Many (one in particular who will remain nameless) took the opportunity to connect with other people they had never met and share a funny moment. No one was mean-spirited. Many were incredibly creative. All made me laugh. And laughing is something I don’t think many of us do often enough. I am thankful for the people who find ways to make others smile.
Last year this same thing happened on an epic scale. An email was sent to the entire District in error. It was quite the morning. After the same varied responses that happened this week happened with almost 3,000 staff members, our Superintendent jumped in. He was gracious, he was funny and creative, and he put an end to it. Exactly what needed to happen. When leaders find ways like this to connect, it is powerful. Life is serious. Once in awhile, we should lighten up.
2 thoughts on “Reply All”
We recently remodeled our guest bathroom and ended up having to break out some of our beautiful new tile due to an error made by our baby (inexperienced) plumber who could not solder the connection for the tub spout as it was behind the tile. The project took much longer than it should have; every time I started to feel annoyed, I would breathe and remind myself that I am grateful to be in the position to be able to do this project. Email screw ups, plumbing gaffs: It’s all a matter of perspective.Yep. Lighten up.